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Location: Germany |
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JOB DESCRIPTION:
Cardinal Health Germany 234 GmbH in Hoechberg, Germany, is a subsidiary of Cardinal Health and is comprised of more than 500 employees in research & development, production, sales and service. Cardinal Health Germany 234 GmbH designs, manufactures and markets high-quality computer-based medical systems for use in critical care, cardio-respiratory and neurological diagnostics, sleep diagnostics, as well as sleep therapy and clinical services. Cardinal Health Germany 234 GmbH is a flourishing company with excellent potential for growth in the future.
Our strategic Business unit Cardinal Health Research Services is responsible for providing technology and services to the Pharmaceutical and Biotechnology industry in many therapeutic areas. Cardinal Health Germany 234 GmbH is a market leader in providing centralized diagnostic and monitoring services and a leading provider of technology and services designed to streamline the clinical trial process by enabling its customers to automate many parts of a clinical trial.
Cardinal Health Germany 234 GmbH is seeking to fill the following position at the earliest opportunity:
Customer Care Support Engineer NeuroCare (f/m)
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Tasks:
- Respond professionally to customer service requests in an accurate and timely manner by fax/email/phone or during onsite visit.
- Determine appropriate action to ensure customer satisfaction.
- Ensure that all customer contacts are fully documented in the call management system and the required databases.
- Assist product specialists by identifying problem areas within product lines as they occur.
- Provide data necessary for problem areas to be researched appropriately.
- Provide/create this documentation in order to inform colleagues, distributors and customers about changes and/or innovations.
- Proactively communicate to all involved parties through technical bulletins, intranet and training sessions in order to prevent and solve problems.
- Report all important issues/events to the appropriate Complaint Manager.
- Collect and report all data increasing a better handling and the safety of VIASYS products.
- Performance of technical trainings internally and externally for users, operators, technicians, doctors, customers etc.
- Participation in trainings on a regularly basis.
- Acquire expert product knowledge in Neurocare application, hardware and software.
- Willingness to travel worldwide to VIASYS SBUs, business partners and customers.
- International technical support on national holidays.
- High dedication to take the responsibility on reported issues and follow up until the issue is solved.
- Accurate, regular and timely reporting.
- React sensitively and with empathy to all inquiries, provide timely solutions and concurrently develop awareness to increase profitability and revenue.
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Profile:
- Associates degree in electronics or technical school or equivalent experience.
- Knowledge of application, operation and repair of PC based medical equipment or related products.
- Fluent in spoken and written English.
- In possession of a valid driver's license for passenger car (PKW).
- Experience in the support and service for medical equipment.
- Ability to work in a team.
- Strong persuasion skills with customers.
- Ability to work independently and effectively in areas of given responsibility.
- Knowledge in the areas of safety, company policies, quality, ERP, CRM.
- Knowledge in MS Office.
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What we offer:
A stimulating and motivating work environment with an enjoyable atmosphere in a dynamic team.
We can promise you varied and demanding tasks in your career. As a steadily growing corporation, we offer our employees flexible work hours, room for creativity as well as various opportunities to share in the success of the company.
If you are interested in this position please send your detailed CV indicating your availability and salary expectations; by regular mail or email.
Cardinal Health Germany 234 GmbH
Personalabteilung
Frau Haas
Leibnizstraße 7,
97204 Hoechberg, Germany
Tel-Nr. +49 931/4972-760
Fax.: +49 931/4972 62760
E-Mail: recruiting.de@cardinalhealth.com
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All qualified applicants are encouraged to apply by submitting a resume to the Human Resource Department.
Cardinal Health is an equal opportunity employer and does not discriminate on the basis of race, creed, religion, color, national origin, ancestry, age, gender, disability, veteran or marital status, sexual orientation, citizenship status, medical condition, exercise of FMLA rights or any factor whose consideration is prohibited by law. |
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